Mystery Shopping

A crowd with raised hands in front of a stage

"Mystery shopping venues for Attitude is Everything has been one of the most positive and rewarding experiences I have had. I am committed to spreading awareness of accessibility issues and if my efforts improve conditions for just one person it will be more than worthwhile."

The Mystery Shopping project is the cornerstone of our work. Our dedicated team of Mystery Shoppers are Deaf and disabled music fans who report back on the accessibility and overall experience at UK music venues, clubs and festivals. This is vital for identifying each venues' strengths and areas for improvement.

We’re always on the lookout for new volunteers to assess almost any live music event, but we specifically target venues and festivals that are signed up to the Charter of Best Practice. The detailed feedback on accessibility is then passed on to management, so that any potential barriers are identified and practical solutions are suggested.