Mystery Shopping is at the heart of our work. Our team of disabled music fans report back on the accessibility and overall experience at UK music venues, clubs and festivals.
“Mystery Shopping venues for Attitude is Everything has been one of the most positive and rewarding experiences I have ever had. I am committed to spreading awareness of accessibility issues and if my efforts improve conditions for just one person it will be more than worthwhile.”
Improving access together
We’re always on the lookout for new volunteers to assess almost any live music or outdoor event, but we specifically target venues and festivals that are signed up to our Live Events Access Charter.
Who can mystery shop?
Anyone who considers themselves to be Deaf, disabled, neurodivergent or to have a long-term physical or mental health condition. We do not ask for “proof” and you do not need to have a formal diagnosis, be receiving medical treatment or receive disability benefits.
How do I become a Mystery Shopper?
Update: 30 April 2025: We are making some changes to our mystery shopping process. In order to have the capacity to review the process, we have removed the “request a shop” phase so that anyone can feedback any venue or festival of their choosing without needing to agree with us in advance. You can complete a mystery shop by filling out our “Complete a Mystery Shop” form.
We are reviewing our expense policy, and where and when we fund mystery shops. In the meantime, we are not able to accept request for funded shops. If we have previously agreed to pay you expenses for a shop then we will pay those expenses. Please email [email protected] to request our new expense form.
We apologise for any inconvenience or uncertainty whilst we make these changes and will update on our new process as soon as we possibly can.
In order to complete mystery shops for us, you need to register as a volunteer via our networks sign-up form.
Once you’ve signed up, you will be sent our monthly volunteer email and be able to mystery shop.
You can read our code of conduct and frequently asked questions here:
When you are ready to request a shop, complete the following form:
You will be asked if the event was indoors or outdoors and will be asked different questions depending on the answer.
You should complete the report as soon as possible after the event using the form above. We expect reports for approved shops to be returned to us within four weeks and we cannot pay expenses for a report that is submitted after eight weeks.
The form is divided into different sections. We will ask you information about different aspects of the shop. Many of the questions are checkboxes but there are spaces to give more detail. You can save and return to the form. Tick “save my progress and return later”. You will be asked to choose a password and will receive email with a link to your form. You can also simply go to the form and enter your email address and your password to resume the form.
Any other questions?
If you are not sure if you are eligible or have any other questions about Mystery Shopping, please contact [email protected]