Mystery Shopping is at the heart of our work. Our team of disabled music fans report back on the accessibility and overall experience at UK music venues, clubs and festivals.
“Mystery Shopping venues for Attitude is Everything has been one of the most positive and rewarding experiences I have ever had. I am committed to spreading awareness of accessibility issues and if my efforts improve conditions for just one person it will be more than worthwhile.”
Improving access together
We’re always on the lookout for new volunteers to assess almost any live music or outdoor event, but we specifically target venues and festivals that are signed up to our Live Events Access Charter.
Who can mystery shop?
Anyone who considers themselves to be Deaf, disabled, neurodivergent or to have a long-term physical or mental health condition. We do not ask for “proof” and you do not need to have a formal diagnosis, be receiving medical treatment or receive disability benefits.
How do I become a Mystery Shopper?
Update (November 2025)
Thank you for your patience whilst we review our Mystery Shopping process.
We aim to ensure that the mystery shop process is as accessible and streamlined as possible, and that we have a widespread impact on the industry. We have been working on a pilot form that aligns with our Live Events Access Charter.
Mystery shopping the accessibility of live events venues is an essential part of Attitude is Everything’s work. Individually and collectively, your mystery shop reports amplify the lived experiences of Deaf, disabled and neurodivergent music fans, advocating for inclusive change in the Live Events industry.
Whilst we are piloting the new form, Mystery Shopping requests remain on pause. This is why requests and links to complete the old form have been removed from this webpage.
If we have previously agreed to pay you expenses for a shop then we will pay those expenses. Please email [email protected] to request our new expense form and a link to a form to complete your mystery shop.
We apologise for any inconvenience or uncertainty whilst we make these changes.
To receive further updates through our Audience Newsletter, please sign up to the Audience Network via the link below.
You can read our code of conduct and frequently asked questions here:
Any other questions?
If you are not sure if you are eligible or have any other questions about Mystery Shopping, please contact [email protected]