Report an issue to us

Your feedback is vital to us and helps direct our work

We use this form to understand and address recurring barriers across the industry.  Any experiences shared here will be collated and reviewed, and is hugely important in keeping us informed of the issues that customers are currently facing.

Any issues which relate to a charter member will be shared with them and may be considered in status renewal conversations.

However, we are not able to take on individual cases for customers. We are also unable to immediately share reported issues. If an expereince relates to a venue or event that we are not currently working with, we will add reports to our record system to access if and when we do.

Your feedback is a vital part of our work seeking to break down barriers and generate positive change. Thank you for taking the time to share your experience with us.

Feedback on an access issue

Thank you for sharing your experience.

Due to staff capacity, we are unable to advocate for individual cases at the present time beyond logging and passing on experiences where possible.

We cannot guarantee that issues passed on shortly before an event (for example in the weeks before a festival) will be rectified. 

STAR Dispute Resolution service

If you have a ticketing issue, the Society of Ticket Agents and Retailers (STAR) have a Dispute Resolution service that may be able to assist.

Mystery shopping

If you are a disabled person and interested in supporting our work to improve access on a regular basis, you may wish to sign up as a mystery shopper.

Once signed up, you can request to shop venues or events on our behalf.

We don’t accept shops that have not been pre-approved – please use the form below to share a one-off issue with us.

Know your rights

A good place to start is the Equality and Human Rights Commission’s page on disability discrimination.

The Equality and Human Rights Commission website also has a good section which applies to people wishing to attend live events – Using a service: reasonable adjustments for disabled people.

If you think you have been discriminated against, you can contact the Equality Advisory and Support Service (EASS), which is aimed at individuals who need information, advice and support on discrimination and human rights issues and the applicable law, particularly when this is more than other advice agencies and local organisations can provide.